Services

Rental

SINUS ELEC offers UPS rental for periods ranging from one week to several months, or even longer, depending on your needs.

You can hire a UPS for:

Moving, back-up, securing critical data and equipment
Migrations, development
Urgent start-up, late delivery
Budgetary reasons
Temporary overload of activity

Maintenance contracts

Sinus Elec offers 4 types of maintenance contracts

	Topaze	Opale	Saphir	Platine
1 annnual visit	Preventive maintenance	Maintenance visit	Maintenance visit	Maintenance visit
Response time	8 hours MAXworked excluding weekends	8 hours MAXworked excluding weekends	8 hours MAXworked excluding weekends	8 hours MAXworked excluding weekends
Travel and M/O included during working days and hours for breakdown services
Parts warranties			excluding battery
Battery warranties
		The benefits of OPALE Travel and M/O included during working days and hours for breakdown services	The benefits of SAPHIR Parts warranty excluding batteries	The benefits of PLATINUM Battery warranties (under 3 years of age at subscription)

Preventive maintenance visit

Check the environment (temperature, hygiene, accessibility, etc.)
Check that the installation conforms to the equipment (protection if accessible, cables, etc.)
Visual inspection of the equipment
Check mechanical parts
Check consumables (capacitors, ventilation, batteries, etc.)
Measurement of electrical quantities to determine correct operation of sub-assemblies
Check and, if necessary, correct internal tightening
Check safety devices and alarms
Cleaning the entire unit if necessary
Drawing up a prevention plan on site during the visit, if necessary
Repair of any defects found on the equipment, subject to quotation
Recommendations to ensure or improve equipment reliability
Advice to the Buyer in the areas covered by this Framework Agreement

Services with on-call service

SINUS ELEC has a weekly on-call service provided by our technical staff.

4 technicians are assigned in turn to this service.

A mobile phone line is allocated for emergency calls in the context of corrective maintenance with the on-call option.

The on-call service is available in 2 formats:

24x7x365 telephone on-call duty
On-call telephone service with on-site visits 24 hours a day, 7 days a week, 365 days a year.

On-call response times range from 2 hours to 8 hours, depending on the contractual conditions agreed with our customers. Prior to any intervention, the on-call telephone service enables us to manage the urgency of the situation:

Remote inventory of fixtures
Taking into account the operating status of the equipment being called
Acknowledgement of alarms or anomalies observed on the equipment subject to the telephone call
Consideration of the status of electrical protection devices, if necessary
Measures to re-establish uninterruptible power supply (UPS) or uninterruptible power supply (UPS) if necessary
Safety instructions to be implemented
Organisation of the work with the customer if it is confirmed
Preparation of material and logistical resources for organising the work if it is confirmed